Frequently Asked Questions
Everything you need to know about your Flabelus experience.
How do I determine my correct size?
Our Flabelus generally run true to size. If you are between sizes, we recommend selecting the larger size for a more comfortable fit. You can also refer to our detailed Size Guide on each product page.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Delivery times vary by location: 2-4 business days for domestic orders and 5-10 business days for international destinations.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of delivery. Items must be in their original, unworn condition with all packaging intact. Please visit our Returns Portal to start the process.
What materials are used in Flabelus shoes?
Flabelus are handcrafted using high-quality materials, including organic cotton, recycled rubber soles, and premium velvet or linen, ensuring both style and sustainability.
How should I care for my Flabelus?
To maintain the quality of your shoes, we recommend avoiding contact with water. For velvet styles, use a soft brush to remove dust. For linen styles, a damp cloth with mild soap can be used for spot cleaning.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed through encrypted gateways.